19 March 2020
The health and safety of you and your pets, as well as our employees, contractors and suppliers, is of the utmost importance to Mega Pet Warehouse as we navigate the challenges presented by COVID-19 as a community.
We want to assure you that Mega Pet Warehouse is committed to providing customers with access to the essential products that help you take care of your precious pets because pets do so much to enrich the lives of many, particularly at times of uncertainty.
Our stores continue to trade, as does our online service, with no interruptions to trading hours. There has, however, been some impact on stock availability. We are working with suppliers to address these issues as best as possible.
We strongly discourage over-purchasing. To this end, please familiarise yourself with our Returns Policy available at our website and in-store. We also ask that you please be patient with our staff who are working hard to maintain business-as-usual and meet increased customer demand.
Mega Pet Warehouse is also responding to the current health situation by adhering to the advice and recommendations provided by the Australian Government and the Victorian Government as well as local health authorities, and taking appropriate measures to create a safe environment in-store.
This includes staff adhering to health advice of safe distancing when interacting with customers. We trust you understand the importance of this precautionary measure.
Mega Pet Warehouse will endeavour to update customers via Facebook, Instagram, email and our website on the latest developments as they affect our business.
In the meantime, we look forward to serving you and your pets.